Personal assertiveness and self confidence Overview This course teaches how to build assertiveness and confidence when dealing with colleagues at work, home and other environments. Course objectives Course delegates will learn to: Be assertive in meetings. Use assertiveness to improve time management. Say no when necessary. Understand different levels of assertiveness and self awareness. Handle difficult and challenging situations more effectively. Deal with criticism. Make a more effective contribution in the work place (and elsewhere) Understand why people behave the way they do Who should attend? This course is ideal for individuals wanting to enhance their personal impact and increase their confidence with colleagues, superiors, customers and suppliers

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